Maintenance & Support
Keep what we built, and what you already have, running well.
Overview
Launching is the beginning. We offer ongoing care plans covering updates, security patches, backups, monitoring, small improvements and responsive support, so you can focus on running your business.
Who it is for
- Owners without a technical team
- Businesses with an existing site or app that needs care
- Anyone who has been burned by an abandoned project
Deliverables
Updates & patches
Keeping frameworks, plugins and servers current and secure.
Backups
Regular backups with tested restores.
Monitoring
Uptime and performance checks with alerts.
Content changes
Small edits and improvements each month.
Support
A clear channel for questions and issues, with stated response times.
Reporting
A simple monthly summary of what was done.
How we deliver maintenance & support
- 01
Review
Check what you have and its risks.
- 02
Stabilise
Fix urgent issues and set up backups and monitoring.
- 03
Maintain
Regular care on an agreed schedule.
- 04
Improve
Plan upgrades as your needs grow.
Frequently asked questions
Do you support sites you didn't build?
Often yes. We start with a review and tell you honestly what we find and what it would take.
What are your response times?
They are stated in your support plan. See our Support policy for the standard terms.
Can I cancel?
Yes. Care plans are month to month after any agreed minimum, as set out in your proposal.
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Learn more →Let's plan your next step online
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