Answers to common questions

Send a message through the contact page or request a free concept. We reply within one working day, ask a few questions about your goals, and then send a written proposal with scope, schedule and price.

A free concept is a short design and strategy preview for your business: a suggested structure, a visual direction and a list of improvements. It carries no obligation, and you keep the ideas either way.

Your business name, website if you have one, what you want to achieve, any examples you like, a rough timeline and budget range. Rough answers are fine; we refine them together.

Yes. We work remotely with clients in several countries and agree meeting times that suit both sides. Contracts, invoices and communication are in English unless we agree otherwise.

Every project is quoted individually because scope varies widely. After a short discovery conversation you receive a written fixed quote or a clearly estimated range, with what is included and what is not.

Projects are normally split into milestones, for example a deposit to start, a payment when the design is approved and a final payment before launch. Exact amounts and dates are written in your proposal and invoices.

Payment methods are confirmed in your proposal and on each invoice. We will never ask you to pay into an account that does not match your signed proposal or official invoice. If in doubt, contact us first.

Third-party costs such as domains, hosting, licences and payment-provider fees are billed by those providers to you directly, or listed clearly if we pay them on your behalf. Ongoing support is optional.

Small adjustments are usually absorbed. Larger changes are described in a written change request with its effect on price and schedule, and work begins only after you approve it.

A focused business website often takes a few weeks; apps and SaaS products take longer. The proposal sets out a schedule, and timelines depend on how quickly feedback and content reach us.

By email and scheduled calls, with regular progress updates and demos. You always know what is done and what comes next.

On full payment you own the deliverables created for you. Your accounts for domain, hosting and app stores stay in your name. Third-party components keep their own licences.

Often yes. We begin with a review of the existing code and setup, then tell you honestly what we found and what it would take.

We hand over documentation and access, monitor the first days closely and fix launch issues. A defined warranty period for defects is set out in your proposal.

Yes. Maintenance plans cover updates, security patches, backups, monitoring and small changes. See Maintenance & Support.

Email the support address with a clear description and screenshots. We acknowledge requests within the response time stated in your plan or our Support policy.

We use least-privilege access, strong authentication, encrypted connections and password managers, and we share files through controlled channels. See our Security page for details.

Yes, on request. Send us your NDA or ask for ours before you share sensitive information.

Only to respond to your enquiry and deliver the services you request. See our Privacy Policy for what we collect, why, and your rights.